Privacy Policy | Hermitage

Introduction

This privacy policy outlines how we process your personal information. It details how we collect, use, protect, and manage your data, as well as your rights and controls regarding your information. By visiting https://Krenterprises.co.uk, becoming a client of K R Enterprises, or interacting with us in any manner, you accept and consent to the practices described in this policy. We may update this policy periodically; the date of the last update is provided at the end of this document.

As a data controller, we fully comply with the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, and the UK General Data Protection Regulation (UKGDPR). For services or products provided to individuals in EU countries, we will also comply with the EU General Data Protection Regulation (EUGDPR) where applicable.

Your Privacy – Our Commitment

We are dedicated to protecting the privacy of our clients and anyone who interacts with us, and we will handle all information you provide with utmost care.

We commit to:

•Informing you about the reasons for collecting personal information, the methods of collection, and its intended use.

•Collecting only the information necessary to deliver our services.

•Never selling your personal information or allowing other organisations to use it for marketing purposes.

•Keeping your personal information up-to-date and ensuring its security.

Who We Are

In this policy, K R Enterprises Ltd, Company Number 13348104, whose registered address is Rico House, George Street, Prestwich, Manchester, United Kingdom, M25 9WS. K R Enterprises Ltd is the data controller.

What Information We Collect and How We Collect It

We collect personal information to provide our services, which may include:

•Name and address

•Email address and telephone numbers

•Date of birth, credit card details, bank details

•Employer and pension details

•Any additional personal information you provide when contacting us

We also collect Special Category Data, which may include:

•Information about your race, ethnic origin, and religion

•Information about your physical or mental health, genetic data, or biometric data

•Information about your sex life or sexual orientation

•Information regarding risk and safeguarding

•Information about criminal offences

•Recordings of telephone or video calls we make or receive

When you visit our website, we collect information about your IP address and the pages you visit. This does not identify you personally unless you choose to provide that information.

Payment information (e.g., credit card details) provided during transactions is processed securely by third-party payment processors. We may share your personal data with these processors solely for transaction purposes. These processors are prohibited from using your data for any other purpose and must maintain its confidentiality.

We collect personal information through:

•Forms completed online or on paper

•Meetings and telephone discussions

•Correspondence via email, phone, or other means

•Competitions, promotions, or surveys

•Participation in discussion forums or social media managed by us

•Information from third parties, including business partners and service providers, when permitted

•Publicly available services to keep your information current

How We Use the Information and Why We Need It

We use personal information to provide products or services and to fulfil contractual obligations. This includes:

•Processing: Using information to fulfil your requests or contracts, including providing your information to other organisations involved in delivering legal services, such as Gemini Legal, Elite Chambers, and Birkett Chambers.

•Marketing: Using information to provide updates on products or services you have requested or might reasonably expect. You can change your marketing preferences at any time and unsubscribe links will be provided in marketing communications.

•Legitimate Interests: Processing data when it is in our legitimate interest, provided these interests do not override your rights.

This includes:

Providing information on products or services, or offers from partner service provide

Managing relationships with you and third parties assisting in service delivery

Conducting statistical research and improving services

Keeping records up to date

Complying with legal or regulatory obligations

Participating in mergers, sales, or business formations

Monitoring service levels and recruiting staff

•Consent: When required, we will seek your consent and use it solely for the purpose granted. You can withdraw consent at any time by contacting us.

•Profiling: Using profiling to enhance service delivery by understanding client backgrounds and interests. Who Will See the Information? Your information will be accessible only to our staff where necessary for their roles. We will never sell your information or allow other organisations to use it for their own purposes. We may share your information:

•With your consent and for the specific purpose for which consent was given. You can withhold or withdraw consent at any time by contacting us.

•With companies providing services on our behalf, such as processing, mailing, and data analysis.

•With organisations you have requested us to supply information to, for providing services or products.

•With any organisation requesting a reference in connection with a job application or organisational role.

•With auditors, professional advisors, IT suppliers, and providers of IT systems and support. With legal service providers, including Gemini Legal, Elite Chambers, and Birkett Chambers.

•When legally required or in response to a lawful request from government or law enforcement authorities, or in the event of a business merger or sale.

Security

We take the security of your personal information very seriously. All data is stored on secure servers, and payment transactions are encrypted. If you have a password-protected area on our site, you are responsible for keeping your password confidential.

While we strive to protect your data, we cannot guarantee complete security during internet transmission. Upon receipt, we employ strict procedures and security features to prevent unauthorised access.

Personal data is processed in the UK, but IT hosting and maintenance may occur outside the European Economic Area (EEA).

We are not responsible for the privacy policies of third-party websites linked from our site, and you should review their policies.

Your Rights

You have the following rights:

•Transparency about how your personal information is used (right to be informed)

•To request a copy of the information we hold about you (right of access)

•To update or correct information (right of rectification)

•To request the restriction of processing (right to restrict processing)

•To request deletion of your personal information (right to be forgotten)

•To object to the use of your information for marketing purposes (right to object)

•To obtain and reuse your personal data for your own purposes (right to portability)

•To not be subject to decisions based solely on automated processing

You can exercise these rights by writing to us at the address provided in paragraph 11. Requests are free of charge, and we will respond within one month.

If you are dissatisfied with our response, you may contact the Information Commissioner’s Office at 0303 123 1113 or visit www.ico.org.uk.

Our website uses cookies to distinguish you from other users, improving your browsing experience and our site’s functionality. By continuing to use our site, you consent to our use of cookies.

Cookies are small files stored on your browser or computer hard drive. We use:

•Strictly Necessary Cookies: Required for website operation, such as logging in or using a shopping cart.

•Analytical/Performance Cookies: To recognise and count visitors and analyse site usage to improve functionality.

•Functionality Cookies: To personalise your experience, such as remembering language preferences.

•Targeting Cookies: To record your visit and preferences, and to provide relevant advertising, including sharing information with third parties.

Retention of Information

We retain your information only as long as necessary for its intended purpose, typically for seven years from our last interaction, unless legal or taxation requirements necessitate a longer period.

CCTV

Our premises are monitored by CCTV for safety. Images are retained for 30 days in line with ICO guidelines.

How to contact us or questions about this privacy policy, your rights, or to make a complaint, please contact: clients@krenterprises.co.uk

This policy was last updated on 4 October 2024.